(The following General Terms and Conditions also include statutory information regarding your rights under the regulations governing distance contracts and electronic commerce.)
Customer Information
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1.1. Scope of Application
The business relationship between MEDBIOTEC OOD, 1309 Sofia, Zaychar str., Managing Director Mag. Preslav Vladimirov Kitipov (hereinafter referred to as „Seller“) and the customer (hereinafter referred to as „Customer“) is exclusively governed by the following General Terms and Conditions in their version valid at the time of the order.
1.2. Customer Service
For questions, complaints, and objections, our customer service can be reached on weekdays from 9:00 AM to 5:00 PM at Tel: +359 88 899 7315 or via Email: collvet@medbiotec.com.
1.3. Consumer Definition
For the purposes of these Terms and Conditions, a consumer is any natural person who enters into a legal transaction for purposes that are neither commercial nor self-employed (§ 13 BGB).
1.4. Deviating Conditions
Deviating conditions of the customer are not recognized unless the Seller expressly agrees to their validity in writing.
2. Offers and Service Descriptions
2.1. Product Representation
The presentation of products in the online shop does not constitute a legally binding offer but rather an invitation to submit an order. Descriptions of services in catalogs and on the Seller’s websites do not constitute a promise or guarantee.
2.2. Availability of Offers
All offers are valid „while stocks last,“ unless otherwise stated for specific products. Errors and omissions excepted.
3. Ordering Process and Contract Conclusion
3.1. Product Selection and Cart
The Customer can select products from the Seller’s range and collect them in a shopping cart by clicking the [Add to Cart] button.
3.2. Proceeding to Checkout
The Customer can then proceed to complete the order process by clicking [Proceed to Checkout] within the shopping cart.
3.3. Placing an Order
By clicking [Buy], the Customer submits a binding offer to purchase the items in the shopping cart. Before finalizing the order, the Customer can review and modify their data as needed. Required information is marked with an asterisk (*).
3.4. Order Confirmation
The Seller will then send an automatic confirmation of receipt via email, detailing the Customer’s order, which can be printed using the “Print” function (Order Confirmation). This automatic receipt confirmation only acknowledges that the order has been received by the Seller and does not constitute acceptance of the offer. The contract is only concluded when the Seller either ships the ordered product to the Customer within 2 days, hands it over, or confirms the shipment to the Customer within 2 days via a second email, explicit order confirmation, or by sending the invoice.
3.5. Prepayment Terms
If the Seller offers prepayment, the contract is concluded upon provision of the bank details and payment request. If payment is not received within 10 calendar days after the order confirmation, despite a reminder, the Seller may withdraw from the contract. In this case, the order becomes void, and the Seller has no obligation to deliver. The order is then considered complete for both the Buyer and Seller, with no further obligations. Items are reserved for prepayments for a maximum of 10 calendar days.
4.1. Prices and VAT
All prices listed on the Seller’s website are inclusive of the applicable statutory VAT.
4.2. Shipping Costs
In addition to the listed prices, the Seller charges shipping costs for delivery. These shipping costs are clearly communicated to the Customer on the shipping costs page and during the order process.
5. Delivery and Product Availability
5.1. Sind zum Zeitpunkt der Bestellung des Kunden keine Exemplare des von ihm ausgewählten Produkts verfügbar, so teilt der Verkäufer dem Kunden dies in der Auftragsbestätigung mit. Ist das Produkt dauerhaft nicht lieferbar, sieht der Verkäufer von einer Annahmeerklärung ab. Ein Vertrag kommt in diesem Fall nicht zustande.
5.2. Ist das vom Kunden in der Bestellung bezeichnete Produkt nur vorübergehend nicht verfügbar, teilt der Verkäufer dem Kunden dies ebenfalls unverzüglich in der Auftragsbestätigung mit. Bei einer Lieferungsverzögerung von mehr als zwei Wochen hat der Kunde das Recht, vom Vertrag zurückzutreten. Im Übrigen ist in diesem Fall auch der Verkäufer berechtigt, sich vom Vertrag zu lösen. Hierbei wird der Verkäufer eventuell bereits geleistete Zahlungen des Kunden unverzüglich erstatten. Soweit Vorkasse vereinbart ist, erfolgt die Lieferung nach Eingang des Rechnungsbetrages.
6.1. Payment Methods
The Customer may choose from the available payment options during and before the completion of the order process.
6.2. Payment Terms
If payment by invoice is possible, payment must be made within 10 days of receiving the goods and the invoice. For all other payment methods, payment must be made in advance without any deduction.
6.3. Third-Party Payment Providers
If third parties are involved in processing the payment, such as PayPal, their General Terms and Conditions will apply.
6.4. Late Payment
If the payment deadline is determined by the calendar, the Customer is already in default by missing the deadline. In this case, the Customer must pay default interest at a rate of 5 percentage points above the base rate.
6.5. Additional Claims for Damages
The Customer’s obligation to pay default interest does not exclude the Seller’s right to claim further damages due to delay.
6.6. Offsetting and Retention Rights
The Customer may only offset claims if their counterclaims are legally established or acknowledged by the Seller. The Customer may exercise a right of retention only to the extent that the claims arise from the same contractual relationship.
7. Retention of Title
The delivered goods remain the property of the Seller until full payment has been received.
8. Warranty and Guarantee
8.1. Warranty is governed by statutory provisions.
8.2. A guarantee exists for the goods supplied by the Seller only if it has been expressly provided.
9.1. The Seller’s liability for damages is subject to the following exclusions and limitations, notwithstanding other legal requirements for claims.
9.2. The Seller is liable without limitation for damages if the cause is based on intent or gross negligence.
9.3. The Seller is also liable for the slight negligence of essential duties, where such negligence jeopardizes the achievement of the contractual purpose, or for the breach of duties necessary for the proper execution of the contract, which the customer regularly relies on. In this case, the Seller’s liability is limited to foreseeable and contractually typical damages. The Seller is not liable for the slight negligence of other duties not mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply in cases of injury to life, body, or health, for defects after a guarantee of quality has been given, or in cases of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. To the extent that the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents.
Withdrawal by Explicit Written Declaration
Each customer has the right to withdraw from the contract within 14 days of receiving the goods by sending a written withdrawal declaration without providing reasons. It is sufficient if the withdrawal declaration is sent within this period (the date on the postage receipt will be considered). In this case, the customer is obligated to promptly return the goods and must do so with proof of return. The return shipping costs (postage) are to be borne by the customer. If the goods have been used and/or damaged, the customer must pay a reasonable fee for the use, including reasonable compensation for any damages incurred, up to a maximum of the value of the goods. The withdrawal declaration should be sent to the following address:
MEDBIOTEC OOD
1309 Sofia Zaychar str. 104-A-1
Tel: +359 88 899 7315
Email: collvet@medbiotec.com
To exercise your right of withdrawal, you must inform us (MEDBIOTEC OOD, 1309 Sofia Zaychar str. 104-A-1, Tel: +359 88 899 7315, Email: collvet@medbiotec.com) of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by mail, fax, or email). You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of your intention to withdraw before the withdrawal period expires.
End of Withdrawal Instructions for Consumers
11. Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to the delivery of goods that are made to customer specifications, are clearly tailored to personal needs, or to the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by you.
12. Returns
12.1. Customers are requested to notify the seller of their intention to return items prior to shipping them. Please contact MEDBIOTEC OOD at:
1309 Sofia, Zaychar str. 104-A-1
Tel: +359 88 899 7315
Email: collvet@medbiotec.com
This notification allows the seller to efficiently process and track the returned products.
12.2. Customers should return the items as a prepaid package and keep the proof of postage. Upon request, the seller will refund the postage costs in advance, provided these costs are not the responsibility of the buyer.
12.3. Customers are advised to avoid damage or contamination of the goods. Whenever possible, the items should be returned in their original packaging with all accessories. If the original packaging is no longer available, an alternative suitable packaging should be used to ensure adequate protection against transport damage and to avoid potential claims for damages due to inadequate packaging.
12.4. The return process guidelines outlined in this section (No. 12) are not a prerequisite for the effective exercise of the right of withdrawal as described in section 10 of these Terms and Conditions.
13.1. The seller stores the contract text of the order. The General Terms and Conditions (AGB) are available online. Before submitting the order, the customer can print the contract text by using the print function of their browser during the final step of the order process.
13.2. Additionally, the seller will send an order confirmation, including all order details, to the email address provided by the customer. The customer will also receive a copy of the General Terms and Conditions along with their order.
14.1. The seller processes the customer’s personal data in a purpose-bound manner and in accordance with legal requirements.
14.2. Personal data provided for the purpose of ordering goods (such as name, email address, address, payment information) will be used by the seller to fulfill and process the contract. This data will be treated confidentially and will not be disclosed to third parties who are not involved in the ordering, delivery, and payment process.
14.3. The customer has the right to request free information about the personal data stored by the seller about them. Additionally, the customer has the right to correct inaccurate data, block, and delete their personal data, provided that no legal retention obligations are in place.
14.4. Further information on the nature, scope, location, and purpose of the collection, processing, and use of the required personal data by the seller can be found in the privacy policy.
15. Jurisdiction, Applicable Law, Language of the Contract
15.1. The place of jurisdiction and the place of performance is the seller’s registered office, if the buyer is a merchant, a legal entity under public law, or a special fund under public law.
15.2. The law of the Republic of Bulgaria applies. This does not apply if mandatory consumer protection regulations oppose such application.
15.3. The language of the contract is German.
15.4. European Commission’s Online Dispute Resolution (ODR) platform for consumers: https://ec.europa.eu/consumers/odr/
- Scope of Application
- Offers and Service Descriptions
- Ordering Process and Contract Conclusion
- Prices and Shipping Costs
- Delivery and Product Availability
- Payment Terms
- Retention of Title
- Warranty and Guarantee
- Liability
- Right of Withdrawal
- Exclusion of the Right of Withdrawal
- Returns
- Storage of Contract Text
- Data Protection
- Jurisdiction, Applicable Law, Language of the Contract